Tickets provide a mechanism to manage unscheduled tasks. Depending on your work flow you can utilize tickets to keep track of business tasks, issues, or any other business item. There are many techniques to use tickets ranging from a simple list of to-do items to an advanced ticket process flow. Ticket data not only includes basic ticket fields such as a deadline, assignment, and description but advanced items such as task link, file store, custom variables, process link, purchase order link, expenses, and time keeping. Tickets also feature an audit trail which keeps a record of all the ticket activity. Coupled with a strong notification system and easy data entry, the ticket system can be a smart catch-all for important business tasks.
Also Known As:
- Trouble Tickets
- Action Items
- Bug Report
Features:
